Refund policy

Coffee and perishable goods: Due to hygiene and food safety reasons, roasted coffee beans and perishable products are non-returnable once opened or after delivery, unless the product is defective, damaged, or incorrect.

Non-perishable accessories: You may return unused items in their original packaging within 7 days of delivery.

Refunds (where approved) will be processed within 14 business days to the original payment method.

Return shipping costs are your responsibility unless the item was defective or sent in error.

For subscription cancellations and prepaid-plan refunds, see our Purchase Options Cancellation Policy.

Contact: customer-service@coffeebono.com