Privacy policy

Privacy policy

Effective 1 November 2026

1. Who we are

Coffee Bono F.Z.E, C1 Building, Ajman Free Zone, Ajman, United Arab Emirates, runs coffeebono.com and is responsible for your personal data under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). Questions about your data: customer-service@coffeebono.com.

2. What we collect

  • Your name, email address, phone number and delivery address.
  • Your orders, your subscription and your account settings, including your grind and taste profile.
  • Your answers to our taste quiz, if you take it.
  • Payment confirmation. Your card is handled by the payment provider at checkout. We never see or store your full card number.
  • Messages you send us by email, phone, WhatsApp or social media.
  • Device and browsing information, such as your IP address and the pages you visit, collected through cookies.

3. Why we use it

  • To fulfil your order and run your subscription: taking payment, packing, delivering, tracking, refunds, and emails about your order or account. We need this to perform our contract with you.
  • To keep business records the law requires us to keep, such as invoices and accounts.
  • To send you marketing emails, only with your consent. You can withdraw it at any time with the unsubscribe link in any email, or by emailing us. Order and account emails still reach you.
  • To understand how the site is used and to advertise, through cookies and similar tools, where you allow them.

We do not sell your personal data.

4. Who we share it with

Only the companies that help us serve you, and only what they need:

  • Shopify, which hosts the store and the checkout.
  • The payment providers that process your card at checkout.
  • Seal Subscriptions, which runs the subscription part of your account.
  • Klaviyo, which sends our emails.
  • The warehouse and courier that pack and deliver your order (your name, address, phone number and what is in the parcel).
  • Advertising and analytics tools, such as Meta and Google, when you allow their cookies.
  • Authorities, when the law requires it.

Each of these uses your data under its own privacy notice and our instructions.

5. Data outside the UAE

Shopify, Seal and Klaviyo store data on servers outside the UAE. We share it with them because we cannot fulfil your order or run your subscription without them, and, for marketing emails, because you have agreed to receive them. We only work with providers that protect personal data under their own data protection rules and contracts.

6. How long we keep it

While your account or subscription is active, and afterwards for as long as we need it to deal with your orders, refunds and questions, and to keep the business records the law requires. After that we delete it or make it anonymous.

7. Security

Payments are encrypted at checkout. Access to customer data is limited to the people who need it to serve you. No system is perfectly secure; if a breach ever puts your data at risk, we tell you and the UAE Data Office as the law requires.

8. Your rights

You can ask us, free of charge, to:

  • tell you what personal data we hold about you and how we use it;
  • give you a copy of it in a readable file, or send it to another provider where that is technically possible;
  • correct or complete it;
  • delete it, for example when you no longer have an account with us;
  • restrict or stop how we use it, including stopping marketing;
  • have a person review any decision made about you automatically. Our taste quiz only recommends coffee; it makes no decisions that affect your rights.

Email customer-service@coffeebono.com. We may ask you to confirm your identity first. Some requests we must refuse, for example where the law requires us to keep a record; we tell you if so.

9. Cookies

The site uses cookies to make the checkout work, to remember your cart and settings, and, where you allow it, for analytics and advertising. You can block or delete cookies in your browser. Blocking the essential ones stops the checkout working.

10. Children

The site is for adults. We do not knowingly collect data from children. If you think a child has given us data, email us and we delete it.

11. Complaints

Email us first and we will sort it out. You can also complain to the UAE Data Office, the federal data protection regulator.

12. Changes

If we change this policy we post the new version here with a new date. If a change affects how we use your data in a way you would not expect, we email you first.

13. Contact

Coffee Bono F.Z.E, C1 Building, Ajman Free Zone, Ajman, United Arab Emirates. Email: customer-service@coffeebono.com · Phone: +971 56 762 5746