Shipping Policy Effective Date: June 10, 2026

1. Shipping Destinations Coffee Bono currently ships only within the United Arab Emirates. We do not offer international shipping at this time. We may expand to other GCC countries in the future.

2. Order Processing Time

• Individual orders: Processed and shipped within 1–2 business days after payment confirmation.
• Subscription orders: Processed within 1–2 business days according to your selected delivery frequency.

3. Delivery Times We partner with GWC (Gulf Warehousing Company) for reliable last-mile delivery across the UAE. Estimated delivery times are as follows:

• Abu Dhabi & Dubai: Next business day
• Other Emirates: 1–2 business days

Delivery times are estimates only and may vary depending on GWC’s operational schedules, public holidays, and remote locations. We will notify you if there are any significant delays.

4. Shipping Costs Shipping fees are calculated at checkout based on the total weight of your order and your delivery location. We partner with GWC to provide competitive and transparent rates across the UAE.

5. Order Tracking Once your order is shipped, you will receive a tracking number via email. You can track your package in real time through the GWC tracking portal or link provided.

6. Failed Deliveries & Returns to Sender If delivery fails after two attempts (for example, no one is available to receive the package or the address is incorrect), the package will be returned to our warehouse. In such cases, you will be responsible for the cost of return shipping and any re-delivery fees if you wish to have the order resent.

7. Fresh Coffee Guarantee We ship freshly roasted coffee to ensure the best quality and flavor. For optimal taste, we recommend consuming your coffee within 4–6 weeks of the roast date printed on the bag.

8. Contact Us If you have any questions about shipping, tracking, or your order, please contact us at: Email: customer-service@coffeebono.com Phone: +971 56 762 5746