سياسة الاسترداد

Coffee and perishable goods: Due to hygiene and food safety reasons, roasted coffee beans and perishable products are non-returnable once opened or after delivery, unless the product is defective, damaged, or incorrect — except as provided under our First-Box Satisfaction Guarantee below.

First-Box Satisfaction Guarantee

If you’re not happy with your first subscription box, contact us at customer-service@coffeebono.com within 7 days of delivery and we’ll refund your first box in full — no need to return the coffee. Limited to one guarantee claim per customer and per household, on your first box of your first subscription only. Refunds are processed within 14 business days to the original payment method. This guarantee does not apply to repeat deliveries, one-time purchases, or accessories, which follow the standard policy above.

Non-perishable accessories: You may return unused items in their original packaging within 7 days of delivery.

Refunds (where approved) will be processed within 14 business days to the original payment method.

Return shipping costs are your responsibility unless the item was defective or sent in error.

For subscription cancellations and prepaid-plan refunds, see our Purchase Options Cancellation Policy.

Contact: customer-service@coffeebono.com